Soulmates Custom Engraved Wooden Frame

• Thickness: 14 mm thick solid wood panels. 
• Size: 12 inches.
• Weight: 12-inch poster weighs approx 500 gm - 700 gm.

 Considerations     
- Wooden posters are made from natural wood. Expect variations in colour and wood grain texture. This is the characteristic of wood and makes each poster unique. 
- The thickness may vary by +/- 3 mm for solid wood panels. 
- Sizes may vary by +/- 3 mm for solid wood panels.
- Weight may vary depending upon the moisture content and species of the wood.

How to order a custom wooden poster?

Step 1: Upload your own high-resolution image and add your custom text.

Step 2: We design and email you a preview of your custom wooden product.

Step 3: Once you approve the design, we carve and ship it out. 

Average delivery time for custom wooden posters is 10 to 14 days.

Image guidelines for photo engraving on wooden posters

To carve your photo on wood, follow these best practices:

• Upload a high-res photo. Image size must be 2 mb or more. 
• Photo must be well lit, crisp with no blurring. 
• No photo collages or edited images with Instagram filters, unedited images work best. 
• If you upload a low-resolution image, you may receive an email from us requesting an alternate image.

Pro tip: Portrait pictures taken during the day work best. Pictures from your phone camera or DSLR camera are preferred over images downloaded from social media 

Note: 
- Your design mock-up will be emailed to you within 2 working days after receiving your prepaid order. 
- We accept one image per product. Please do not send us multiple images for the design mock-up. 
- You can ask for changes in your designtill you are satisfied. However, this will further delay your dispatch date by 24 hours. 
- If you are not happy with the design mockup you can cancel the order and get a full refund. (order cancellations are allowed before your custom product is engraved).

Production of custom wooden posters takes 7 working days. Custom products are put into production and shipped out after we receive a confirmation of your design mockup.

Domestic shipping & delivery (India) 
We offer free domestic shipping across India. Delivery to metro cities takes 3-4* working days after we ship, non-metro locations take 7 working days. You will receive a tracking number for your package after your product is shipped out.

International shipping & delivery
We ship worldwide. International shipping rates are displayed during checkout. Delivery to Asia, North America and Western Europe takes 7-8 working days*. Other countries will take 14 days*. You will receive a tracking number for your package after your product is shipped out. The customer is liable to pay any customs duty and local taxes applicable on the product. 

*This is an estimated time. Actual delivery time may vary due to local factors including customs clearance. 

For any queries, email us at hello@woodgeekstore.com

- 30 days easy return policy for non-customized products. 

You can return any non-customized product (without custom engraved text or image) for a refund or exchange.

The product must be returned without any scratches or damage. 

- Full refund on cancellations 

We will issue a full refund if you request for cancellations before we iniate production of your order. Once production is complete, no refund will be initiated for custom engraved products.

No returns or exchange for custom engraved products.