30 days easy returns policy subject to the following conditions:
All products have to be returned by the customer to the following address: Caveman Wood Products Pvt Ltd, 4/2, 4th floor, AE 118, Street 94, Action Area 1, Newtown, Kolkata 700156, India. All returns, exchange and warranty claims will be processed after examining the claim and approval from us.
If you receive a broken/damaged product, or if the wrong order was shipped to you, we offer a free replacement of the same model and colour, provided it is in stock. If the product is out of stock, we will offer store credit.
Refund process is subject to the following conditions:
In case any refund/exchange claim is made after 14 days we reserve the right to grant partial refunds based on our discretion. To complete your return, we require a receipt or proof of purchase.
Refunds are only issued for products purchased directly from our website www.woodgeekstore.com. Returns and refund of products purchased from re-sellers of our products must be addressed to the re-seller.
No refund claims can be made based on the colour and texture of wood. The colour and texture of wood grain will vary from product to product. This is the characteristic of all natural products and it makes your product unique. The colour of the products may vary according to the calibration of your screen.
Our sunglasses are handcrafted from wood. The fit of the model may vary slightly due to the nature of wood.
We reserve the right to offer/deny refunds/exchanges for reasons not specified here as we evaluate each claim on a case to case basis.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We reserve the right to reject refund and exchange request for sale items.
Orders for non-customized products are shipped out within 2 working days. For custom engraved products, orders are shipped out after we receive an email confirmation for the design mockup sent to you.
Domestic shipping & delivery (INDIA)
Domestic shipping (India) is free. Delivery to metro cities takes 3-5 working days after we ship, non-metro locations take 7-9 working days. You will receive tracking number for your package after you product is shipped out.
International shipping & delivery
We offer international shipping to most countries. International shipping rates are displayed during checkout. Delivery to Asia, North America and Western Europe takes 7-10 days*. Other countries will take 14 days*. You will receive tracking number for your package after you product is shipped out. The customer is liable to pay any customs duty and local taxes applicable on the product.
*This is an estimated time. Actual delivery time may vary due to local factors including customs clearance.
For any queries, email us at firstname.lastname@example.org
Shipping charges and cash on delivery charges are not refundable. I
We offer a 6 month warranty against manufacturing defects. Warranty will not cover damage from abuse, drops and other impacts, exposure to moisture and extreme temperatures.
All wooden products are prone to attracting mold and fungus in humid conditions. This is not a manufacturing defect and cannot be the basis of a return/exchange/warranty claim. Simply wiping away the mold with a clean dry cloth and keeping your wooden product in the sun will fix the mold/fungus issue. As a precaution, please store your wooden products in a dry airy place.
If you want to cancel your order for any reason, please send an email to email@example.com. Cancellation of orders for customized products will be subject to our approval. Refund for cancelled orders will be processed within 3 days. It may take an additional 7-10 days for the amount to reflect in your account depending on your bank.