Returns & Warranty
We are reasonable people, if you have a warranty claim or want to return a product, please email us at hello@woodgeekstore.com or call us at (033) 65222276 and we will provide a solution.
All claims for returns and exchanges must be made within 14 days. All returns, exchange and warranty claims will be processed after examining the claim and approval from us.
If you receive a broken/damaged product, or if the wrong order was shipped to you, we offer a free replacement of the same model and colour, provided it is in stock. If the product is out of stock, we will offer store credit. We will cover the cost of returns for broken, damaged products or if the wrong product was shipped to you.
We offer a 6 month warranty against manufacturing defects. This does not cover damage from usage, drops and spills.
All wooden products are prone to attracting mold and fungus in humid conditions. This is not a manufacturing defect and cannot be the basis of a return/exchange/warranty claim. Simply wiping away the mold with a clean dry cloth and keeping your wooden product in the sun will fix the mold/fungus issue. As a precaution, please store your wooden products in a dry airy place.
No refund claims can be made based on the colour and texture of wood. The colour and texture of wood grain will vary from product to product. This is the characteristic of all natural products and it makes your product unique. The colour of the products may vary according to the calibration of your screen.
Our sunglasses are handcrafted from wood. The fit of the model may vary slightly due to the nature of wood. "The sunglasses do not fit me well" will not be a valid case for return/exchange or refund.
In case any refund/exchange claim is made after 14 days we reserve the right to grant partial refunds based on our discretion. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. It may take an additional 3-5 days for the refund to reflect in your account.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. In such cases, we will clearly state that certain items are non-refundable during the time of purchase.
Shipping
We will cover the cost of return shipping for broken and damaged items received. For other claims you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
